Cancelling or Returning your order

We’re constantly working to bring you better value and quality and we understand that you may change your mind after you have placed your order and therefore would like to return your goods to us

Cancellation of order - Due to change of mind
If the product(s) has not been dispatched we will cancel the order and full payment will be refunded. If the products(s) has been dispatched and we are unable to prevent the delivery you should refuse to sign for the goods and they will be returned to us and the cost of your order refunded. In this case, it is not possible to part cancel an order.

Up to 7 days following the day of delivery
Under the distance selling regulations you have 7 days to cancel your order starting the day after the date of delivery. You must cancel your order by email. You will be responsible for the cost of returning the goods and you must take good care of the goods whilst they are in your possession. If you do not exercise reasonable care and the goods are damaged whilst in your possession or in transit we will not be able to accept the goods.

Your rights under consumer legislation for these goods are not affected.

7 to 14 days after delivery
If you cancel between 7-14 days in addition to your liabilities above you will also be charged the cost of the initial delivery.

When you return your goods please return in their original new and sealable condition complete with all packaging and accessories supplied (if any).

Please note that your right to return an item does not apply to certain items unless these items are faulty or misdescribed. Such items include:

• perishable items;
• items which cannot be resold for health and hygiene reasons once unwrapped (certain items of clothing, personal grooming products, medicines and certain baby products etc.);

You are required to take reasonable care of items. Please return an item in its original and undamaged packaging. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy below. Your rights under consumer legislation for these goods are not affected.

If you are posting an item back to us we recommend that you obtain a proof of posting certificate which is provided free of charge by the Post Office.

Return of damaged, faulty or mis-described items

When your goods are delivered please check that the order is complete and not damaged. In the event that your order is visibly damaged, do not accept the order and enter on the delivery note “Damaged” along with a brief description of how or where the item is damaged.

If you have accepted the Goods and subsequently discover that they are damaged/faulty/mis-described , you are entitled to a refund or replacement. Where a replacement is not possible e.g. because the product no longer exists then a refund will be offered. You have 14 working days from the date of receipt to return your goods to us for a full refund including where appropriate a refund of your delivery charge. In this case do not use the Goods and inform us as soon as possible following the date of receipt describing the problem in as much detail as possible.

Please retain all original packaging. Please note that for courier companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the Goods. Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may be considered unreasonable.

Your rights under consumer legislation and Manufacturer Guarantees are not affected.

Refund Policy
If you are entitled to a refund on damaged, faulty or mis-described grounds we will refund you as follows:

If you return all items of your order at the same time on damaged, faulty or mis-described grounds we will refund the cost of your order and the delivery charge.

Delivery charges will not be refunded if you return only part of the order (e.g. you have ordered two items but only return one). If items are parts of a set you must return all parts in order to qualify for a refund.

All refunds are credited via your original payment method. If you wish to exchange a faulty product that is part of a larger order you will not be charged when we re-deliver the item to you.

Please note refunds can take 7-10 days to appear in your bank or credit card account.

Please see our full Terms and Conditions for more details.